Retail location now open 1681 Haight st San Francisco, Ca 94117 We ship Priority Mail with a tracking number. If you want to add insurance please do so in paypal before checking out. International buyers please check with your customs officials before ordering – no refunds will be issued for seized items. Loved To Death will assume no responsibility if you purchase an item prohibited in your state, province or country and it is seized. Thank You. NO ANIMAL HAS EVER BEEN KILLED FOR THE USE IN OUR WORK. We BUY parts from highly respected taxidermists. Parts are recycled or are by-products. It is out of the respect and appreciation of the animal to do this rather than just discard of these parts. We, as ARTISTS, find beauty in these parts. We see it as a memorial to the animal passed. The pieces we make truly are crafted with love. We love these animals and what we do. All Loved To Death Jewelry is custom made and the chain can be lengthened or shortened, just contact us prior to purchase. We guarantee all of our work and if you ever have a problem you can contact us for repair. If it was made improperly we will repair free of charge. If the damage is due to rough handling or negligence we will repair for a minimal fee. We want you to love your piece and be confident wearing it. Some items are more fragile and need to be worn carefully. Never get any piece wet. And always Love It To Death! We are always available for custom work. Whether it be jewelry or art, please just email us with your ideas and we can work together to make them a reality that you can wear or hang! We are now able to take phone orders at (415)551-1036 ALL major credit cards are welcome.